Request Account Deletion

In accordance with Google Play developer policies and privacy standards, you have the right to permanently delete your SparkPrep user account and all associated personal and study data.

Option 1: In-App Instant Deletion (Fastest)

If you have the SparkPrep app installed on your device, you can delete your account instantly:

1. Open the SparkPrep app.
2. Tap the Settings gear icon in the top header.
3. Scroll to the bottom of the Settings screen and tap Delete Account.
4. Review the warning, type DELETE into the confirmation field, and tap Confirm Delete.

Your account, authentication record, quiz history, answers, and flagged items are permanently erased from our cloud servers immediately.

Option 2: Web Deletion Request (Without the App)

If you uninstalled the app or cannot access your device, you can request account deletion via email:

Delete Your Study Data but Keep Your Account

You can erase your study data without deleting your account or losing your purchases:

1. Open the SparkPrep app.
2. Tap the Settings gear icon in the top header.
3. Scroll to the bottom of the Settings screen and tap Reset Progress.
4. Type RESET into the confirmation field and tap Reset.

Deleted immediately: your quiz answers and answer history, quiz scores, and flagged (Hard Questions) items, both on our cloud servers and on the device.

Kept: your account, your purchases, and your past exam simulator results. To delete those as well, delete your account (Option 1 or Option 2 above).

Without the app, you can request the same by emailing support@sparkprep.ca from the email address linked to your SparkPrep account, with the subject Study Data Deletion Request. Email requests are processed within 3 business days.

What Data Gets Deleted?

• Authentication Account: Your Supabase user account, login credentials, and user UUID.
• Personal Profile: Your display name, email address, and profile photo URL.
• Study & Progress History: All recorded quiz answers, test scores, completion timestamps, and mastery calculations.
• Flagged Questions: All bookmarks and notes saved in your Hard Questions drill set.
• Entitlement Records: Your active app tier association is deleted.

What Data is Retained (and Why)?

• Question Reports & Feedback: Issue reports and content feedback you submitted are preserved completely anonymously (your reporter ID and email are permanently detached and erased) to maintain question bank quality and fix exam errors.
• Anonymous Financial Records: Anonymous financial purchase tokens in Google Play and RevenueCat are retained solely for tax compliance, fraud prevention, and dispute resolution. These records do not contain personal contact information or learning activity once your user ID is purged.

Processing Timeline

• In-app deletion: Immediate (instantaneous deletion via secure cloud function).
• Email requests: Processed within 3 business days of identity verification. You will receive a confirmation email once your account has been purged.

Questions & Contact

For inquiries regarding data privacy or account management:

Email: privacy@sparkprep.ca or support@sparkprep.ca
Website: https://sparkprep.ca